FAQ

We specialize in a wide variety of high-quality artificial botanicals including:

• Artificial Christmas Trees & Full Christmas Trees
• Artificial Hedges & Bamboo Trees
• Bonsai Trees & Ficus Trees
• Flowering Trees & Floor Plants
• Topiaries (Ball and Cone styles)
• Centerpiece Arrangements & Acrylic Water Arrangements
• Hanging Plants & Indoor Planters
• And many more decorative artificial plants

Our artificial plants are carefully crafted to capture nature’s beauty with remarkable realism. We use high-quality materials and attention to detail to ensure our products bring the elegance of nature to your space without the maintenance requirements of live plants.

While our products are designed primarily for indoor use, some may be suitable for covered outdoor areas. Please check individual product descriptions for specific usage recommendations, or contact our customer service team for guidance on particular items.

We provide two convenient shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – For orders of $50 or more via EMS (15-25 business days after shipment)

All orders typically require 1-2 business days for processing before shipment. You will receive a confirmation email once your order has shipped with tracking information when available.

Yes, we ship globally! However, we currently cannot deliver to some Asian countries and select remote regions. If you have questions about delivery to your specific location, please contact our customer service team before placing your order.

We carefully package each item to ensure safe delivery. If your order arrives damaged, please contact our customer service team immediately at [email protected] with photos of the damaged items and packaging. We’ll work quickly to resolve the issue.

We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, simply contact our customer service team to initiate a return. Items must be in original condition with all packaging.

To start a return, please email our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and address information.

For health and safety reasons, we cannot accept returns on customized products or items that have been assembled or displayed. All returned items must be in their original packaging and condition.

Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store sensitive payment details on our servers.

While creating an account allows you to track orders and save preferences, it’s not required. You can checkout as a guest if you prefer.

Orders can typically be modified or cancelled within the first 24 hours after placement. Please contact our customer service team as soon as possible if you need to make changes to your order.