Welcome to Artificial Trees Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at allstatefloralus.com or make a purchase from us. By using our site, you agree to the terms outlined in this policy.
At Artificial Trees Shop, we specialize in providing high-quality artificial botanicals, including artificial Christmas trees, bonsai trees, and centerpiece arrangements, to enhance your home or commercial space. Our global clientele (excluding some Asian countries and select remote regions) relies on us for realistic, durable products and a seamless shopping experience. Your trust is important to us, and we handle your data with care and transparency.
1. Information We Collect
We collect information to improve your shopping experience and process your orders efficiently. The types of data we collect include:
- Personal Information: When you create an account or make a purchase, we collect details such as your name, email address, shipping address, billing address, and phone number. If you choose guest checkout, we collect only the necessary information to complete your transaction.
- Payment Information: We process payments through secure methods like credit cards (Visa, MasterCard, JCB) and digital wallets (e.g., PayPal). Note that we do not store sensitive financial data on our servers; it is handled by our encrypted payment gateways.
- Technical Data: We automatically collect information about your device, IP address, browser type, and browsing behavior on our site through cookies and similar technologies.
- Communication Data: If you contact our customer service team at [email protected], we may retain your messages and contact details to assist you.
2. How We Use Your Information
We use your data for legitimate business purposes, including:
- Order Processing: To fulfill your purchases, process payments, and deliver products like artificial hedges, floor plants, or acrylic water arrangements to your specified address.
- Customer Service: To respond to your inquiries, provide support, and manage order modifications or cancellations within 24 hours of placement.
- Personalization: To enhance your experience by saving preferences (e.g., for account holders) and recommending products such as bonsai trees or Christmas decorations based on your interests.
- Security: To protect against fraud and ensure the integrity of our payment systems, using industry-standard encryption.
- Marketing: With your consent, we may send promotional emails about new products or offers. You can opt out at any time.
3. Sharing and Disclosure of Information
We do not sell your personal data to third parties. However, we may share information in the following circumstances:
- Service Providers: We work with trusted partners for shipping, payment processing, and website analytics. These parties are contractually obligated to protect your data and use it only for the services they provide.
- Legal Compliance: We may disclose data if required by law, such as to comply with a subpoena or regulatory request.
- Business Transfers: In the event of a merger or sale of our business, your information may be transferred to the new owners, subject to the same privacy protections.
We ensure that any sharing complies with global privacy standards, including GDPR for European customers and CCPA for California residents.
4. Data Storage and Security
Your data is stored securely on protected servers, and we take reasonable measures to safeguard it:
- Storage Location: Data is stored in the United States, with backups in secure facilities. As a global retailer, we may transfer data internationally but ensure it is protected under applicable laws.
- Security Measures: We use encryption, firewalls, and access controls to prevent unauthorized access. Payment information is processed via secure gateways and never stored on our systems.
- Retention Period: We retain personal data only as long as necessary for the purposes outlined, such as order fulfillment or legal obligations. You can request deletion of your data as described in your rights below.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and Correction: You can request a copy of your data or update inaccuracies by logging into your account or contacting us.
- Deletion: You may ask us to delete your personal information, subject to legal exceptions.
- Opt-Out: You can unsubscribe from marketing communications at any time by using the “unsubscribe” link in our emails.
- Data Portability: In some regions, you have the right to receive your data in a portable format.
- Complaints: If you have concerns, you can contact us at [email protected] or lodge a complaint with a supervisory authority.
To exercise these rights, email us at [email protected]. We respond within 30 days, as required by law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
- Types of Cookies: Session cookies (for login and checkout), persistent cookies (for saved preferences), and analytics cookies (to understand site traffic and improve our product offerings).
- Purpose: Cookies help us remember items in your cart, personalize content for products like artificial trees or topiaries, and analyze how customers use our site.
- Control: You can manage cookie settings through your browser. Disabling cookies may affect site functionality, such as the ability to complete a purchase.
We do not use tracking for intrusive advertising and respect “Do Not Track” signals where applicable.
7. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the effective date. We encourage you to review it regularly.
8. Contact Us
If you have questions about this Privacy Policy or your data, please reach out to us:
Email: [email protected]
Address: 217 W Mercury St, Butte, US 59701
We typically respond within 24 hours on business days.