Term and Conditions

1. Introduction

Artificial Trees Shop specializes in high-quality artificial plants, trees, and decorative accessories designed to bring nature’s beauty into homes and commercial spaces. Our products include items such as artificial Christmas trees, bonsai trees, topiaries, and centerpiece arrangements, all crafted for durability and aesthetic appeal. These Terms and Conditions cover all aspects of your interaction with us, from browsing to post-purchase support. If you have any questions, contact us at [email protected].

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Ensure that you are of legal age to enter into binding contracts (typically 18 years or older).

Failure to meet these obligations may result in the suspension of your account or legal action.

3. Products and Services Description

We offer a wide range of artificial botanicals, including but not limited to:

• Artificial Christmas Trees, Hedges, and Bamboo Trees
• Bonsai Trees, Topiaries, and Floor Plants
• Centerpiece Arrangements and Hanging Plants
• Indoor Planters and Accessories

Our products are designed for residential and commercial use, featuring realistic designs and low-maintenance care. Note that some items, like Acrylic Water Arrangements and custom Centerpiece Arrangements, are non-returnable due to their sealed nature or custom design. Product images on the site are for illustrative purposes; actual colors and sizes may vary slightly.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you agree to provide valid payment information. By completing a purchase, you authorize us to charge the total amount, including shipping fees and taxes (if applicable).

Shipping and Delivery

We ship globally, excluding some Asian regions and remote areas. Delivery times are estimates and may vary based on location and customs processing.

• Standard Shipping: Via DHL or FedEx, delivered within 10-15 business days after dispatch. Cost: $12.95.
• Free Shipping: Via EMS, available on orders over $50, delivered within 15-25 business days after dispatch.

You are responsible for providing a correct shipping address. If an order is undeliverable due to an incorrect address, additional fees may apply for re-shipping.

Cancellations and Changes

Orders can be cancelled or modified within 24 hours of placement, provided they have not been processed for shipping. Contact us at [email protected] for assistance.

5. Returns, Exchanges, and Refunds

We strive for your satisfaction. Our returns and exchanges policy is designed to be fair and transparent.

Eligibility

• Returns and exchanges are accepted within 15 days of the receipt date.
• Items must be in original, unused condition with all packaging and tags intact.
• Proof of purchase (e.g., order confirmation) is required.

Non-Returnable Items

The following cannot be returned or exchanged for hygiene and quality reasons:

• Acrylic Water Arrangements (due to sealed nature and risk of water contamination).
• Centerpiece Arrangements (if custom-designed for your order).
• Any products showing signs of use, damage, or missing components.

Return Process

1. Contact us at [email protected] within 15 days of receipt.
2. We will provide a Return Merchandise Authorization (RMA) number and instructions.
3. Pack the item securely in its original packaging and ship it to our warehouse using a trackable method.
4. Once received and inspected, we will process refunds or exchanges within 3-5 business days.

Refunds

Refunds are issued to the original payment method within 3-5 business days after inspection. Timing depends on your payment provider:

• Credit Cards (Visa, MasterCard, JCB): 5-10 business days.
• PayPal: 3-5 business days.

Original shipping fees are non-refundable, unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately with photos. We will arrange a replacement at no cost, including return shipping for the faulty product.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Artificial Trees Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

Artificial Trees Shop is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, such as loss of profits or data. Our total liability for any claim related to your purchase is limited to the amount you paid for the product. This limitation applies to the fullest extent permitted by law.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information. By using our site, you consent to our data practices, which comply with applicable laws like the GDPR for international customers.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of [Insert State, e.g., Montana]. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Butte, US. We encourage you to contact us first at [email protected] to resolve any issues amicably.

10. Changes to Terms and Conditions

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. Continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Information

If you have questions about these Terms and Conditions, our products, or services, please reach out:

• Email: [email protected] (response within 24 hours on business days)
• Business Address: 217 W Mercury St, Butte, US 59701

Thank you for choosing Artificial Trees Shop. We appreciate your trust and are dedicated to bringing nature’s elegance into your space with our artificial botanicals.